FAQ

? Orders & Products

1. What brands do you support?

We provide spare parts and components compatible with major industrial robot brands including:

  • ABB

  • KUKA

  • Fanuc

  • Yaskawa / Motoman

  • Comau, Nachi, Staubli, and more

If you don’t see your brand listed, contact us — we may still be able to help.

2. Are your parts original or third-party?

We offer both:

  • Genuine OEM parts directly from the manufacturer or certified distributors

  • High-quality compatible parts that meet or exceed industry standards
    Each product page clearly states whether the item is Original, Refurbished, or Compatible.

3. How do I place an order?

You can order directly on our website, or by emailing your part list and company details to sales@robospares.com. We’ll confirm stock, pricing, lead time, and issue a proforma invoice if needed.

4. Do you offer bulk or B2B discounts?

Yes — we offer volume pricing and trade discounts for integrators, OEMs, and resellers. Please contact us with your requirements and company details.

? Shipping & Delivery

5. Where do you ship from?

We ship globally from our warehouses in Europe and Asia, depending on stock availability and destination.

6. What shipping methods are available?

We use reliable couriers such as:

  • DHL Express

  • FedEx International

  • UPS Worldwide

  • TNT / EMS / Local logistics (on request)

You may also use your own courier account — just provide the details at checkout or by email.

7. How fast is delivery?

  • In-stock items: ship within 1–3 business days

  • Custom or backordered items: usually 5–10 days

  • Delivery time depends on destination, but most international express shipments arrive within 2–7 business days

8. Will I receive tracking information?

Yes — as soon as your order ships, we’ll email you the tracking number and carrier link.

? Returns & Replacements

9. Can I return an item?

Returns are accepted for the following reasons:

  • Wrong item delivered

  • Item damaged in transit

  • Item is defective or not functioning as described

Return requests must be made within 14 days of receipt. Items must be unused and in original condition. Contact sales@robospares.com to begin the process.

10. Do you charge restocking fees?

For non-defective items returned due to customer error or change of mind, a restocking fee of up to 15% may apply.

? Payment & Invoicing

11. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, AmEx)

  • PayPal

  • Wire Transfer (for B2B or large orders)

Payment must be received in full before dispatch unless credit terms are pre-approved.

12. Do you provide official invoices?

Yes — all orders include a detailed commercial invoice suitable for customs and accounting.

⚙️ Technical & Support

13. Do you offer installation or programming services?

No — RoboSpares supplies parts only. We do not offer field service, on-site installation, or software programming. For such needs, please consult a certified robot integrator.

14. How can I verify part compatibility?

If you’re unsure whether a part is compatible with your robot model, contact us with:

  • Brand and model of the robot

  • Part number or photo of the original component
    We’ll do our best to assist.

?️ Account & Security

15. Is your website secure for online payments?

Yes — all payments are encrypted via industry-standard SSL and processed through PCI-compliant gateways. We do not store full credit card information on our servers.

16. Can I open a business account with RoboSpares?

Yes — frequent buyers or resellers may apply for a business account with access to:

? Still Have Questions?

Feel free to reach out — we’re here to help.

Email: sales@robospares.com
Website: www.robospares.com