At RoboSpares, we are committed to providing quality industrial robot spare parts. We understand that issues may occasionally arise, and this Return & Refund Policy outlines how such matters are handled in a fair and transparent way.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item delivered is incorrect, damaged, or defective
- A return request is submitted within 14 calendar days of delivery
- The item is unused, uninstalled, and returned in its original packaging
- The return is authorized in advance by our support team
Note: Custom-manufactured items, electronic control components, and software-licensed parts are non-returnable, unless proven to be defective upon receipt.
2. How to Initiate a Return
To request a return, please email sales@robospares.com with the following:
- Order number
- Description of the issue
- Clear photos (if item is damaged or incorrect)
Our support team will review your request and provide return instructions, including a Return Merchandise Authorization (RMA) number if approved.
Unauthorized returns will not be accepted.
3. Return Shipping
- For items confirmed as defective or incorrectly shipped, RoboSpares will cover return shipping costs or arrange a replacement at no additional charge.
- For all other approved returns (e.g., customer ordering error), the customer is responsible for return shipping and any associated import/export fees.
4. Refund Processing
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method
- Please allow 7–10 business days for processing
- Original shipping fees are non-refundable, unless the return is due to our error
5. Damaged or Lost Shipments
If your package is damaged in transit or lost:
- Notify us within 3 business days of delivery (or expected delivery)
- Include photos of the packaging and product (if damaged)
- We will assist you in filing a claim and arranging a replacement if eligible
6. Contact Us
For any questions about returns, refunds, or order issues, please contact us: