At RoboSpares, we are committed to providing quality industrial robot spare parts. We understand that issues may occasionally arise, and this Return & Refund Policy outlines how such matters are handled in a fair and transparent way.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item delivered is incorrect, damaged, or defective
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A return request is submitted within 14 calendar days of delivery
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The item is unused, uninstalled, and returned in its original packaging
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The return is authorized in advance by our support team
Note: Custom-manufactured items, electronic control components, and software-licensed parts are non-returnable, unless proven to be defective upon receipt.
2. How to Initiate a Return
To request a return, please email sales@robospares.com with the following:
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Order number
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Description of the issue
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Clear photos (if item is damaged or incorrect)
Our support team will review your request and provide return instructions, including a Return Merchandise Authorization (RMA) number if approved.
Unauthorized returns will not be accepted.
3. Return Shipping
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For items confirmed as defective or incorrectly shipped, RoboSpares will cover return shipping costs or arrange a replacement at no additional charge.
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For all other approved returns (e.g., customer ordering error), the customer is responsible for return shipping and any associated import/export fees.
4. Restocking Fee
A restocking fee of up to 15% may apply for non-defective returns, depending on the item’s condition and category. This helps cover inspection, testing, and repackaging costs.
5. Refund Processing
Once we receive and inspect your return:
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Approved refunds will be issued to your original payment method
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Please allow 7–10 business days for processing
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Original shipping fees are non-refundable, unless the return is due to our error
6. Damaged or Lost Shipments
If your package is damaged in transit or lost:
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Notify us within 3 business days of delivery (or expected delivery)
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Include photos of the packaging and product (if damaged)
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We will assist you in filing a claim and arranging a replacement if eligible
7. Contact Us
For any questions about returns, refunds, or order issues, please contact us: