At RoboSpares, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit www.robospares.com or communicate with us.
1. Who We Are
RoboSpares is a supplier of industrial robot spare parts, serving customers worldwide.
Website: www.robospares.com
Email: sales@robospares.com
2. Information We Collect
We may collect the following types of personal and business information:
- Name, company name
- Email address, phone number
- Billing and shipping address
- Payment information (processed securely via third-party gateways)
- Order history and correspondence
- IP address and browsing behavior (via cookies and analytics)
We do not knowingly collect information from children under the age of 16.
3. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Communicate with you regarding orders, support, or marketing
- Improve our website and services
- Comply with legal or regulatory obligations
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract – to fulfill and manage orders you place with us
- Consent – for email marketing, if you opt in
- Legitimate interest – to enhance customer service and website performance
- Legal obligation – to comply with tax and accounting requirements
5. Data Sharing
We may share your data with:
- Payment providers (e.g., PayPal, Stripe)
- Shipping and logistics partners
- IT and hosting service providers
- Legal or government authorities (when required by law)
All partners are contractually bound to safeguard your data.
6. Data Retention
We retain your personal data only for as long as necessary for the purposes described above, or as required by applicable laws (e.g., for tax or auditing purposes).
7. Your Rights (EU/UK Customers)
If you are located in the EU/UK, you have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time (where applicable)
- Object to or restrict processing
- Request data portability
- File a complaint with your local data protection authority
Please email sales@robospares.com to exercise your rights.
8. Cookies
Our website uses cookies to enhance user experience and track traffic analytics. By using the site, you consent to our use of cookies in accordance with our [Cookie Policy] (see below). You may disable cookies via your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our website uses HTTPS encryption and secure third-party payment processors.
10. International Transfers
As a global business, your data may be processed outside your country of residence. We ensure that adequate safeguards (e.g., Standard Contractual Clauses) are in place where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
? sales@robospares.com