At RoboSpares, we offer fast and reliable global shipping to keep your operations running smoothly. This Shipping & Delivery Policy outlines how we handle order fulfillment, delivery options, lead times, and responsibilities.
? 1. Shipping Options
We partner with trusted international couriers to deliver worldwide, including:
- DHL Express
- FedEx
- UPS
- TNT
- EMS / Postal (for selected regions)
- Or customer-arranged freight (upon request)
Shipping options and rates are shown at checkout based on delivery address, package weight, and urgency.
⏱ 2. Order Processing Time
- Standard orders are typically processed within 1–3 business days
- Custom, configured, or backordered items may require 5–10 business days or longer
- Orders received on weekends or holidays will be processed the next business day
We will notify you if any item in your order is delayed or unavailable.
? 3. International Shipping
We ship globally to most countries. Please note:
- Import duties, VAT, and customs clearance fees are the responsibility of the buyer
- Ensure that your shipping address is complete and accurate to avoid delays
- Some countries may restrict the import of industrial electronics—please check your local regulations
We can ship on your DHL/FedEx/UPS account upon request. Please provide account details at checkout or via email.
? 4. Packaging & Handling
All items are carefully inspected and securely packed before dispatch. Sensitive parts are shipped in anti-static or protective packaging as required.
Bulk or palletized shipments may be sent via freight forwarder or air cargo on request.
? 5. Tracking & Delivery Confirmation
- You will receive a tracking number once your order has been dispatched
- Delivery times vary by country and courier, typically 2–7 business days for express shipping
- We are not liable for delays caused by customs, weather, or force majeure
Please monitor the tracking status and contact the courier for any delivery exceptions.
❗ 6. Damaged or Lost Shipments
If your shipment arrives damaged or is not delivered, notify us within 3 business days of delivery or expected arrival.
- Retain all packaging for inspection
- Provide clear photos and tracking references
- We will assist in resolving the issue and filing a claim with the carrier
? Need Help with Shipping?
For special delivery requests, large orders, or shipping on your corporate account, please contact: